Hospitality Industry

Technology to improve
the guest experience

Our experience with the hospitality industry began in 1996 with our first client, a hospitality management company with 12 hotels, and has grown to support 150 hospitality clients in more than 35 states. Our clients range in size from 500-room full-service hotels to 40-room boutiques, as well as business, leisure, resort, and conference centers.

Hospitality clients have unique needs. They need to keep both back office and guest-facing networks and computer systems
running efficiently. We have a dedicated 10-person hospitality

team that includes a former hotel general manager. All together, that’s 50+ years of combined experience with brand standards and PCI proficiency, as well as a deep understanding of property management systems (PMS). We also have a full after-hours team that can handle any issues or night audits.

Our cybersecurity and compliance experts will ensure your firewalls and security settings are up to date, correct, and compliant. We also have our own data centers, so your data will always be safe in our networks.

Expertise in designing, building, and managing remote locations

We’ve spent decades addressing the specific challenges that businesses with multiple locations face.

Design & Build

We work with vendors to determine installation requirements and oversee the sourcing and pricing of materials, while also ensuring continuity of your PMS and other hotel management systems

Network Management

The combination of our proprietary software and award-winning team ensures you experience:

Seamless endpoint protection – via proactive, automated network monitoring
Unparalleled command and control capabilities – with centralized reporting and management
Advanced analytics – with continuous access to critical info, in aggregate and at individual locations

For more info on our interconnected network expertise, click here.

Our hospitality IT services include:

Guest Wifi coverage and speed
CCTV (Security Camera Systems)
In-room entertainment procurement and setup
Sound system procurement and setup
Minimally intrusive cabling
Hotel room phones service and placement
Business center setup and management
PMS systems interfaces
Online/offline reservations (integrated with central accounting)
IT consulting on integrations to optimize operations and the guest experience

Our results

With innovative IT solutions that streamline, automate, and enhance your technology, you’ll experience greater ROI and stay up to date with the latest cost-effective technology. We’ve built proprietary software that achieves a higher level of operational excellence by enabling proactive, KPI-focused network monitoring and maintenance.

Henry J.

Hospitality Industry

“For 20 years, Network Support Co flawlessly managed our 30 locations and 500+ nodes. I come to work every day, never having to worry if my systems are running. In addition to maximizing uptime and securing our critical data, they have enabled us to accelerate implementation of our key strategic initiatives.”

Hospitality Client Profile

20+ year partnership in support of Meyer Jabara’s mission to deliver personalized “experiences worth remembering” to their guests
Complete outsourced IT for ~40 hotels
Cabling, Design & Build services for over 15 new hotel openings, plus hundreds of IT infrastructure upgrades over the years

Our Partners

Network Support Co is certified by Microsoft, Sonic Wall, HP Enterprise, and Rutkus. In addition, we are members of the Connecticut Lodging Association, and Hospitality Financial and Technology Professionals