Many companies today offer employees the option of working a more flexible work schedule, eschewing the traditional nine-to-five grind in favor of hours that more accurately reflect the 24-7 world we live in today.
Different companies have different reasons for offering that flexibility. Here at The Network Support Company, while we do serve customers 24-7 if an emergency arises, our managers allow everyone on staff this perk mostly because they believe that family comes first. Because they value our job-happiness and well-being. And because they trust us to never take advantage of the freedom to leave the office when we need to.
In return, I am committed to being a consistent, reliable and dependable employee. There are, without question, a few things an employee can do to ensure that managers will continue to allow flexibility in his or her schedule.
- Never take advantage of the flexibility. Here at TNSC, we have unlimited personal/sick time. Yes, that is very generous, but – for it to continue – everyone on our team knows that exploiting that freedom is unacceptable. So, I take sick days only when I’m too sick to come into the office and take personal time only when it’s necessary… not just when I feel like not being at work!
- Respond to customer inquiries/emails/calls promptly, always. I work in TNSC’s billing department and I know that, if they can get a timely response from me regarding their account, this represents our commitment to them as our valued customers. The hours I am away from the office should never be detrimental to whether I deliver excellent customer service.
- Work more than your scheduled hours when it is necessary. All businesses have crunch times: month-end or year-end, a new product launch, a big deadline, project or event… etc. Those of us who enjoy flexible schedules should be prepared to stick it out for the long haul during these times. This demonstrates loyalty, commitment and genuinely shows you’re invested in your company’s success.
- Plan vacations against other people’s schedules. It’s all about teamwork! If I want to take a week off, I will first check with others who can sub for me while I’m gone. Managers appreciate that you care that your work will get done while you’re away.
- Respond to internal communications the day it’s received. Managers – and co-workers alike – always appreciate prompt responses to their questions and instructions. Additionally, responding promptly will eradicate the possibility that your flexible schedule is infringing on your ability to perform your job with excellence.
I’ve enjoyed a flexible schedule here at TNSC for 13 years – and the company has managed to make it work through stages of incredible growth. For that, I am very grateful.