About Us
By the numbers
20+
Years Experience
24/7
Support
98%
Client Retention
40+
Technical Experts
350+
Clients in 35+ states
Work hard.
Have fun.
Since 1996, The Network Support Company has delivered cutting edge and cost-effective IT solutions to businesses on the East Coast and nationwide. Our goal is to give our clients IT peace of mind.
Our dedication to up-to-date technology coupled with our disciplined operations and 24/7 support, allows us to proactively monitor your IT environment and step in immediately as needed.
While other IT companies will give you a “one-size-fits-most” IT solution, our Managed Services Program (MSP), is custom built to support and protect your IT infrastructure.
But it’s what happens behind the scenes that makes us really unique. We’re committed to our clients, but we’re also committed to our people and the culture of our organization.
Our core values:
Innovation
Continuously strive to be thought leaders who are always creatively innovating.
Family
Remember that our work is important but our families are everything.
Honesty
Lead with trust, operate with transparency, inspire with integrity.
Community
Cultivate a generous spirit and be a force for good in our community.
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Jim Kennedy
CEO and Founder
Jim Kennedy founded Network Support Co. in 1996 and currently serves as CEO. He has extensive experience in the technology industry, starting in 1983 when he co-founded Personal Computer Technology Group, the first computer rental company in Connecticut.
Jim has a degree in Economics from Amherst College. He lives Danbury, CT with his wife and their four grown children, where he is actively involved in many community and faith-based organizations.
Jim’s favorite thing about Network Support:
I love that people here help each other. Everyone, at all levels and at any time of day or night, will stop what they are doing to share their knowledge and time to help a co-worker or client. I love the drive the entire team has to continuously improve and not let good enough be good enough.
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Chris Morton
Chief Technology Officer
Chris Morton serves as Chief Technology Officer. He has been with Network Support since 2005 and oversees many technical resources, including Managed Services, Business Acceleration Services, and our Research and Development initiatives.
Chris holds multiple technical certifications as well as a B.B.A. degree in Management Information Systems and a Master of Business Administration from Western Connecticut State University.
In his spare time, Chris enjoys most outdoor sports and has an extreme passion for skiing, hiking and obstacle racing.
Alan Chandler
Chief Operating Officer
Alan Chandler serves as Chief Operating Officer. He has been with Network Support since 2013 and works closely with our clients to ensure that technology is leveraged to maximize business efficiency and continuity.
Alan has a B.A. in Finance and Economics from the State University of Brockport.
What drew Alan to IT:
I started in IT in the early stages when the internet was just taking off. I spent most of my career in the financial industry and I really enjoyed figuring out the best and most redundant systems for an industry that demanded perfection and no downtime.
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Buddy Pitt
Director of Client Services
Buddy Pitt oversees our Service Delivery team. Buddy and his team ensure all our clients are getting top-notch service and being proactive with their technology needs.
Throughout his career, Buddy has worked in almost every aspect of the IT industry. He is an expert in cybersecurity and leads security awareness seminars across the United States.
Buddy lives in Newtown, CT with his wife and 2 children.
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Amy Roman
Chief Marketing and Sales Officer
Amy Roman serves as Chief Marketing and Sales Officer. Amy is a strategist and leader with a proven record of driving short- and long-term business growth from leading Fortune 500 companies to innovative start-ups.
Amy is mom to two boys, Alex and Aron. She is also a health and wellness enthusiast who loves tennis, running, hiking, yoga, snowboarding, and paddle boarding.
Amy’s favorite thing about Network Support:
Hands down, my favorite things are the culture and people. Our culture is to work hard/play hard, focus on excellence, transparency, honesty, and doing what’s right. We attract and keep people who hold those same values, which enables a great deal of teamwork, collaboration, and mutual support.
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Todd Badillo
Director of Quality Assurance
Todd Badillo serves as Director of Quality Assurance. Todd has been with Network Support since 2008 and oversees the development and implementation of solutions and processes to drive consistency and quality internally and across all product lines. He also leads our SOC 2 Certification and Compliance initiatives.
Prior to joining our team, Todd worked for a startup physical therapy software company where he held several roles from leading go-live deployments to sales to 2nd level technical support.
Todd has a B.S. degree in Kinesiological Sciences from the University of Maryland. Todd is also certified in ITIL Foundation, which focuses on the service lifecycle of IT-related processes.
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Donna Tomascak
Chief Culture Officer
Donna Tomascak serves as Chief Culture Officer. Donna has been with Network Support since 2002. In addition to overseeing our human resources, she is a champion for our active involvement in community service.
Donna has worked in human resources for 25 years and has gained experience in all aspects of HR across several industries, including manufacturing, publishing, non-profit, and technology.
Donna has a B.A. degree in Psychology from Western Connecticut State University and an M.B.A. from The Lubin School of Business at Pace University.
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Alex Brent
Business Development Manager
Alex Brent serves as Business Development Manager. Alex works with C-level executives and other decision-makers that want to adhere to IT best practices and shore up gaps within their environments.
Alex has a degree in Economics and Business from Lafayette College.
What drew Alex to IT:
I enjoy helping firms increase their awareness of IT-related risk within their organization, and there’s a certain satisfaction when proven solutions are implemented to help shore up the gaps.
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Mike Matta
Senior Business Development Manager
Mike Matta serves as Senior Business Development Manager. He’s been with Network Support since its inception in 1996.
Within his first year, Michael developed more than 1/2 million in new sales. He spearheaded a successful strategic partnership strategy and 50% of his clients have been with Network Support for more than a decade.
What drew Michael to IT:
I enjoy meeting people and discovering how TNSC IT services can help to make their businesses profitable, and as important, keeping the integrity of their data safe and secure.
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Bill Starbuck
Senior Business Development Manager
Bill Starbuck serves as Senior Business Development Manager. Bill has been with Network Support since 2001. His focus is on generating new clients and introducing them to the TNSC management team for ongoing support.
Bill has been working in the Information Technology Industry since 1995. He is actively involved in local nonprofits and serves on several committees.
Bill has a B.S.B.A. degree in Marketing from Bryant University. He lives in Ridgefield, CT with his wife and children.
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Nancy Toussaint
Accounting Manager
Nancy Toussaint has spent 30 years in the technology industry and brings the same number of years to her accounting experience. Nancy has been with The Network Support Company since 1996. She and her staff maintain all accounting requirements for clients and partners, and can answer all questions related to billing and payments.
Nancy holds a B.A. from The University of Connecticut.
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George Emond
Telecom Manager
George Emond has more than 25 years of project and branch management experience in the cabling and telecom field. He holds a T1 Electrical Limited Contractor license and multiple certifications in design and installation. Since 2007, George has been responsible for the sales and operations of all large-scale multiple system installations for TNSC’s Telecom Department, as well as the fast-tracking of construction projects within the private and public sectors.
George’s specialized training includes certifications in designing and installing Berk-Tek/Ortronics and Panduit & Corning structured cabling solutions along with extensive knowledge of outside plant, copper and fiber installations, and the design of audio, video, CCTV, security, VoIP, satellite, voice, data, OSP and DAS systems.
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Erik Granfors
Manager of Purchasing & Telecom Services
As Purchasing Manager for The Network Support Company (TNSC), Erik Granfors brings more than 10 years of experience in IT with TNSC. Since 2001, Erik has managed the procurement of products for TNSC, and is responsible for building and maintaining strategic relationships with key hardware, cabling, and software partners. Before joining TNSC, Erik was a warehouse manager for a local Ford Motor Company distributor, where he oversaw an extensive inventory of automotive parts.
Erik earned a B.S. degree from Indiana Wesleyan University.
