Logically is an award-winning national Managed Services Provider with offices located across the United States.
Our mission is to enable small and midsized organizations to achieve their business objectives through information technology. To do that, our customers need a trusted IT ally with a wide and deep bench of IT talent with expertise in emerging and critical technologies such as cloud, cybersecurity, Office 365, mobility, and how the modern workplace operates. A trusted IT ally that can deliver reliability and operational excellence at an affordable price. A trusted IT ally like Logically.
We know you may have questions about NSC becoming a business unit of Logically and what it means to you. Rest assured that our number one goal is to continue to delight you, our valued customer. We will continue to provide the high level of service you have come to expect, while enhancing our current offerings and capabilities to build upon the benefits you currently receive from your IT team.
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Increased network efficiency, reliability and security
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Radical transparency and accountability on all key metrics
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A “one team” approach when integrating with in-house IT teams
To start sharing important information, we have provided the answers to some frequently asked questions (FAQs). We hope the following answers address many of the questions on your mind and provide helpful clarity and direction. If you have additional questions or concerns, please do not hesitate to reach out directly to your Account Manager or any of the following members of NSC’s senior management team and they will respond promptly:
Chris Morton – cmorton@network-support.com
Alan Chandler – achandler@network-support.com
Amy Roman – aroman@network-support.com
Thank you for trusting us to serve your business needs. As your trusted IT ally, we are committed to providing you with service that exceeds your expectations!
Click here to read the press release
FAQs
Why did NSC join Logically?
As part of ongoing planning, the leadership team at NSC had extensive conversations about the direction of the company and how best to achieve business success and growth while continuing to enhance customer relationships. Of the options discussed, joining forces with Logically was the clear choice.
NSC and Logically share a common set of values and commitment to customers. The joining of forces plays a significant role in helping us to provide the very best service to our customers and achieve our growth strategy to become a top 10 Managed Service Provider in the United States. The two companies together are a great fit, both strategically and culturally.
What is Logically’s vision and core values?
Logically’s passion is to provide valuable technology services to our clients. We thrive on enabling small and midsize organizations to achieve exceptional results by leveraging information technology. Additionally, we aspire to transform the MSP industry and IT delivery through automation and unparalleled levels of customer service. We will do this by delivering a superior customer experience and enabling our customers to achieve extraordinary results.
Our values are very important to us. Here are the values we take pride in and strive to bring to life every day:
- We are Customer-Centric
- We Value Quality Relationships
- We are Nimble and Innovative
- We are Accountable – Aligned with our Customers
- We are Committed to Doing the Right Things, Right!
How will this acquisition affect the service I receive? Will existing quotes, prices, and contracts be honored?
We are working hard to ensure that this transition is as seamless as possible to our customers. This means that in the near term you won’t see any changes to your entitlements, contracts, quotes, and services. Over time, as we merge our service offerings, we may make new services, features and capabilities available to ensure your ongoing IT excellence. You will still work with the same teams you have in the past, and request service in the same way. All existing service schedules will continue as-is without interruption. Our commitment to “always doing the right thing” is as strong as ever.
Why is this good for customers?
Logically is committed to be the leader in operational and technical excellence. We pride ourselves on working with every customer to deliver world-class technology solutions tailored to their needs.
By increasing our resources, we can support a broad range of both mature and emerging technologies, thus deepening our value to you. As an example, we are expanding our investment in OpLogic, the first and only Intelligent MSP Platform. OpLogic is a cloud-based automation tool that allows your IT environment to self-heal, increasing uptime and reducing security risks. You can expect to see continued innovation from us in the months and years ahead.
At the end of the day, our number one priority is to serve our customers with excellence and to enable their business success. We strive for all of our customers to realize greater value from the increased strength of the combined NSC and Logically teams.
Will this change how I request service? Where and to whom do I send payments? Will I still interact with the same managed services team/professional services team?
The simple answer to the above questions is that there will be no major changes. You will still request service in the same way. Existing email addresses, phone numbers, and portal access will continue to work. You will still remit payment in the manner to which you are accustomed.
In due time, there will be new email addresses for the NSC team, but all the existing email addresses will be automatically forwarded so no worries about disruptions.
Where does Logically have offices and technicians?
Logically has offices in the following cities:
- Portland, Maine (Headquarters)
- San Diego, California
- Lawrence, Massachusetts
- Braintree, Massachusetts
- Chattanooga, Tennessee
- Wallingford, Connecticut
- Yorktown Heights, New York
- Raleigh, North Carolina
- Reno, Nevada
- Minneapolis, Minnesota
What are the plans for NSC offices and people?
Having a major presence in the Connecticut area is critical to Logically’s strategy. In fact, the geographical location was a major part of the investment decision. The people and our customers in Connecticut and across the U.S. are an extremely valuable resource for us and we expect the team to continue to grow.
Will the current CEO, leaders, account managers, and employees of NSC be retained?
Jim Kennedy, CEO, will be stepping down from the business to pursue other opportunities. Jim is diligently working with us to ensure a smooth transition.
It is our intent to nourish the strong talent pool (leaders and individual contributors) that exist at NSC, as this knowledgeable team of IT experts are critical to the success of our customers.
Will Logically provide regular communications with NSC customers?
Yes! The combined NSC and Logically team will keep you informed about what is going on. We are excited to share new capabilities and service enhancements with you. For the foreseeable future, you will continue to receive the same types of communication as you do today and interact with the same website.
Will the NSC brand remain?
For the foreseeable future, NSC will keep its established name and brand identity and operate as a subsidiary of Logically.
How will Logically integrate NSC?
We have established an Integration Management Office (IMO) that is spearheaded by our Chief Administrative Officer, Ron Lugo. The IMO applies industry best practices that ensure processes, systems, technologies, organizations, and people are integrated in a manner that minimizes disruption and also focuses on enabling a broader set of capabilities for our customers.
